Question 1

Is Axiom HIPAA compliant?

Accepted Answer

Yes. Our team is composed of certified HIPAA security professionals, works only through encrypted connections, and signs Business Associate Agreements with every client.

Question 2

What is your turnaround time?

Accepted Answer

Our dedicated team and efficient workflows mean faster processing of record requests — without compromising quality or security. Time-sensitive requests are prioritized on arrival.

Question 3

How do you handle subpoenas?

Accepted Answer

We review each subpoena for legal validity, authorization scope, and deadlines, then coordinate with your practice and, when needed, your legal counsel before release. We can also act as your Registered Agent for Service of Process.

Question 4

Do we need to install software?

Accepted Answer

No. Axiom works remotely through your existing systems via secure, encrypted access. There is nothing for your practice to install or maintain.

Question 5

How is billing structured?

Accepted Answer

We offer transparent monthly engagements based on request volume. Contact us for a scoped estimate.

Question 6

What does 'Registered Agent for Service of Process' mean?

Accepted Answer

It means Axiom receives and accepts subpoenas and other legal documents on your behalf, so process servers never cross your front desk and nothing gets lost or missed.

Question 7

What reporting do we receive?

Accepted Answer

You receive reporting covering request volume, turnaround, requester breakdown, and a full audit trail — customized to what your compliance team needs.

Question 8

How is patient data protected?

Accepted Answer

Access is role-based and logged. Records are transmitted only via encrypted channels, and no PHI is ever stored on personal devices.

Question 9

What areas do you serve?

Accepted Answer

We are based in Orange, California and serve practices across the state.

Question 10

How do we get started?

Accepted Answer

Call or email our team for a short intake conversation. Most practices are live with Axiom in under two weeks.

Frequently asked questions

Ready to hand off medical records?